Additional Needs Policy
The EQ Awarding Body are committed to ensuring that all candidates wishing to undertake qualifications will be provided, wherever possible, with the means to do so. In order to facilitate access to the qualifications, reasonable adjustments will be made to assist candidates with additional requirements/needs. Candidates with additional requirements and/or needs are asked to inform the EQ Awarding Body of any special help they may require in order to take the examinations prior to the booking of any examinations.
Assessment Malpractice Procedure
The EQ Awarding Body are vigilant with regards to examination malpractice. Malpractice consists of acts which undermine the integrity and validity of assessment, the certification of qualifications and/or damage the authority of those responsible for conducting the assessment and certification.
Complaints Procedure & Policy
The EQ Awarding Body has a clear Complaints Procedure & Policy. If you wish to make a suggestion to improve our service or complain please read this document fully before contacting the Awarding Body. This is not relevant to examination results, please refer to the Enquiries & Appeals Procedure if you wish to discuss examination content.
Customer Service Targets & Policy
Our aim is to provide an efficient, fair and effective service to our customers. This policy covers the service provided to customers by the EQ Awarding Body and via its Examinations Boards and Panels
Enquiries and Appeals Procedure (Examination specific)
The examination regulations of the EQ Awarding Body make provision for EQ Awarding Body learners to be enabled to make an enquiry and/or to appeal against a decision. The facility by which to do so is outlined in this procedure and it is important the procedure is followed in all situations.
Equal Opportunities Policy
It is the policy of the EQ Awarding Body in relation to all of its activities and services to oppose and avoid any form of unlawful or unfair discrimination on the grounds of race, nationality, ethnic origin, disability, gender, sexual preference, age, marital status or religion.
Exemption Policy
EQ Awarding Body recognises prior certificated qualifications equivalent to EQ units for the Level 4 Certificates. EQ operates an equality and diversity exemption policy and welcomes applications for exemption on the basis of comparable qualifications from recognised institutions which satisfy the EQ Awarding Body criteria for awarding exemptions
